Cancellations & refunds

You can cancel free of charge any time before 1pm on the day your order is being baked for. That is when we start, and until then nothing has been made.

To cancel, message us with your order reference. The fastest way is WhatsApp.

Once we have started baking, an order cannot be cancelled and is not refundable. It is made fresh for you, to order, and it cannot be sold to anyone else.

If we cancel your order for any reason — we cannot bake it, we cannot reach you in time, something goes wrong at our end — you get a full refund, including the delivery charge.

If we arrive and cannot hand the order over — nobody is there, the address or the pin is wrong, or we cannot reach you on the number you gave us — the order is treated as delivered and is not refundable. It was baked fresh and cannot be sold again.

If something went wrong on the day, tell us what happened. We would much rather hear about it than lose you as a customer.

Tell us the same day, with your order reference and a photograph if you can. If we got it wrong — the wrong item, something damaged in transit, something not right with the baking — we will put it right.

• Refunds go back to the method you paid with. We cannot send them anywhere else.
• Once we approve one it is usually in your account within 5 to 7 working days, depending on your bank.
• We do not charge anything to process a refund.

Anything to do with an order, a cancellation or a refund: contact us, or email hello@dolcebakes.in.